A Quality Engineer II is responsible for investigating returned products and customer complaints to determine root cause, implement corrective and preventive actions, and ensure alignment with internal and external quality standards.
Key Responsibilities
Perform detailed failure analysis on returned products (RMAs) using established procedures and product specifications
Conduct functional, electrical, and mechanical testing to replicate and validate customer-reported issues
Identify root causes and document findings in formal failure analysis and 4D reports
Enter and manage failure analysis data within enterprise systems (e.g., Salesforce or equivalent)
Communicate results clearly to internal stakeholders and customers, including conclusions and recommended actions
Collaborate with manufacturing, design engineering, and suppliers when advanced analysis is required
Support prioritization and processing of RMAs based on business needs and customer impact
Maintain complete and accurate documentation, including test data and supporting evidence
Requirements
Bachelor's degree in the field of Engineering, “Electrical, Industrial, etc.”
3 (+) years of relevant professional level work experience preferred.
Experience with root cause analysis methodologies (5 Whys, Fishbone, 8D/4D)
Experience with RMA processes or customer complaint investigation
Demonstrated ability successfully using electrical inspection and test equipment.
Knowledge of ISO 9001.
Knowledge of Error Proofing and related techniques.
Additional relevant certifications including, but not limited to: ISO 9001, CMMI, CQA, ESD, etc.
Prior work experience in a manufacturing environment.
Benefits & Perks
Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!
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If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com .
Ready to Apply?
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