Customer Accounts Specialist

Phoenix Contact

Location not specified

Full Time

Posted August 17, 2026

$89k - $142k· Est.

Power Generation

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Job Description

This position will lead the administration of specific aspects of order processing and maintenance for new direct customers as well as specific customer accounts.

Key Responsibilities

Provide answers to questions through inbound calls, e-mails, and chats from customers and sales team
Document customer inquiries in CRM system to provide customer and sales team detailed summary of required actions needed to meet customer needs
Collaborate and communicate with other Phoenix Contact stakeholders to provide unified service experience
Meet job specific service and training goals, while following work processes as defined by management
Make-time for and utilize training resources to continually improve job skills and knowledge.
Continue to build a working knowledge of any customer demographics and industry standards and how they apply to specific inquiries
Understand why the customer is asking their questions and learn how to proactively address their next set of needs before they ask
Build a working knowledge of applicable policies and procedures, and their intent
Learn key stakeholders in other departments
Participate in Onboarding plan with key stakeholders
Facilitate Onboarding discussions and meetings with customers
Effectively communicate with customers to understand their needs and provide appropriate solutions
Demonstrate caring, individualized attention to Customers and their needs
Perform services both dependably and accurately
Demonstrate a willingness to help Customers and provide prompt service
Ensure special Customer-specific requirements for order processing, maintenance, and shipping are coordinated and performed
Complete Customer-initiated reporting requests
Process Customer purchase orders using both EDI, DCS and manual entry
Analyze data to perform advanced order maintenance and notify Customers of order changes
Initiate and maintain stocking agreements
Process requests for schedule changes, order changes, and cancellations
Process pricing and order expedite requests
Process requests for order and inventory status
Maintain Customer item cross-reference tables in the ERP system
Participate in business reviews and other Customer-initiated meetings when required
Escalates issues when necessary
Special projects as assigned by the Customer Accounts Supervisor

Requirements

Associates degree in Business, logistics, or related field and two years of experience in a customer facing role. 5 years of experience may be considered in lieu of degree
Excellent business math skills required
Willingness and ability to adapt to changing departmental needs including but not limited to, schedule changes
Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions
Ability to analyze and anticipate situations, define problems and objectives, recognize alternatives, formulate solutions and implementation strategies
Ability to exercise flexibility, initiative, sound judgment and discretion.
Excellent oral/written communication skills
Ability to meet deadlines and adjust to changing priorities to meet business goals
Proficient computer skills (Word, Excel, PowerPoint)
Effective interpersonal skills with comfort in delivering group presentations
Preferred 2 years of experience in a business to business sales environment

Benefits & Perks

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, tuition assistance, and more!
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If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com .