This role is intentionally designed with room to stretch.
Key Responsibilities
We’re looking for an IT Support Specialist to join our IT team to provide dedicated end-user support at Panthalassa. You’ll be responsible for supporting laptops (Windows, macOS, Linux), mobile devices (Android, iOS), and other workplace technologies (A/V systems, printers, peripherals, and network patching). You’ll play a critical role in keeping our team productive day-to-day, while also helping us shape the long-term vision for corporate technology.
This is a people-first technical role. You’ll be the go-to resource for troubleshooting and support, but you’ll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on. You’ll bring flexibility and nuance to problem-solving in a startup environment, balancing immediate needs with a systems-first mindset.
This is an on-site role in our Portland office. You’ll need to be comfortable doing hands-on work, whether that’s resolving a support ticket, setting up a new workstation, or supporting office space needs. You are a team player with a "no task is too small" attitude.
Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company’s direction on a regular basis. Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan. The company is structured as a public benefit corporation and backed by leading venture capital firms.
Serve as the primary point of contact for end-user support, resolving issues with laptops, phones, A/V systems, printers, and other technology.
Track, manage, and resolve requests in tickets (Jira Service Management), with intake via Slack, Jira, or walk-ups.
Administer software tools and SaaS access such as Slack, Google Workspace, Atlassian, Microsoft Office.
Support employee onboarding and offboarding by provisioning/deprovisioning accounts and devices.
Document processes and build out our internal knowledge base in Confluence, with attention to clarity and detail.
Manage inventory and storage of technology peripherals and equipment.
Participate in office build-outs and capital projects, including setting up new equipment and physical technology.
Model strong customer service principles while solving problems in a technical, detail-oriented way.
Contribute to building scalable systems and processes to enable our help desk function.
Requirements
2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus).
Strong troubleshooting skills across multiple operating systems (Windows, macOS, Linux) and mobile devices.
Comfort with administration and governance of corporate productivity tools (Google Workspace, Slack, Confluence, Jira).
Skills in supporting A/V equipment, printers, and networking basics (e.g., patching cables).
Excellent communication and customer service skills; you enjoy working directly with people to solve problems.
A process-oriented mindset, with attention to detail in documentation.
Ability to be flexible and adaptive in a fast-growing, evolving environment.
Excitement about renewable energy and the opportunity to help shape IT at a mission-driven company.
Benefits & Perks
At Panthalassa, you’ll be part of a team that values curiosity, collaboration, and impact. In this role, you’ll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that’s scaling rapidly in the renewable energy space.
If hired for this full-time role, you will receive:
Cash compensation of $75,000 - $95,000
Equity in the company. We’re all owners and if we’re successful, this equity should be far and away the most valuable component of your compensation.
A benefits package that helps you take care of yourself and your family, including: Flexible paid time off Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents) Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents) Vision insurance (the company pays 100% for full time employees, their partners, and dependents) Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled) Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
Relocation assistance to facilitate your move to Portland (if needed).
Ready to Apply?
Join panthalassa and make an impact in renewable energy