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Associate - Customer Success and Community Outreach

Pano AI
Posted January 28, 2025

Location not specified

Energy Management

Full Time

Job Description

The Associate - Customer Success and Community Outreach at Pano AI will manage relationships with community end-users, such as fire authorities and disaster management agencies, focusing on outreach, onboarding, and providing support pre- and post-deployment. This role is ideal for individuals with a background in disaster management who are passionate about climate resiliency.

Responsibilities

  • Own relationships with community end-users such as fire authorities and disaster management agencies.
  • Conduct outreach and onboarding for customers.
  • Provide high-touch communication and support pre- and post-deployment.
  • Build and manage a network of engaged end-users responding to alerts from Pano stations.

Requirements

  • Background in the disaster management community, such as current or ex-firefighter or emergency manager.
  • Excellent communication skills.
  • High energy and process-driven mindset.
  • Ability to provide a superior customer experience.
  • Residency in Texas or willingness to relocate to the area.

Benefits

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