Customer Success Specialist II (Spanish Bilingual)

• 2+ years of experience in customer service and escalations (solar industry preferred). • Strong solution-based problem-solving skills, especially related to solar energy systems. • A proactive approach to challenges—you come with ideas, not just questions. • Excellent verbal and written communication skills with a customer-centric mindset. • Ability to manage high-pressure escalations with professionalism and urgency. • Experience with CRM systems (Salesforce preferred) and ticketing tools. • Ability to analyze NPS data and identify customer trends. • Flexibility to support business continuity efforts and assist with frontline operations when needed. • Proficiency in Spanish to effectively support Spanish-speaking customers (required) .