Customer Escalation Specialist II
Palmetto Clean TechRemote
Full Time
Posted June 5, 2026
$76k - $110k· Est.
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Job Description
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future.
Requirements
- 2+ years of experience in customer service and escalations (solar industry preferred).
- Strong solution-based problem-solving skills, especially related to solar energy systems.
- A proactive approach to challenges—you come with ideas, not just questions.
- Excellent verbal and written communication skills with a customer-centric mindset.
- Ability to manage high-pressure escalations with professionalism and urgency.
- Experience with CRM systems (Salesforce preferred) and ticketing tools.
- Ability to analyze NPS data and identify customer trends.
- Flexibility to support business continuity efforts and assist with frontline operations when needed.
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