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Job Description
A leadership role overseeing a team of solar technical support experts, responsible for delivering exceptional customer service, coaching team members, and managing day-to-day support operations in the solar energy industry.
Key Responsibilities
- Lead and support a team of 8 to 12 Solar Experts in delivering technical customer support.
- Coach and mentor team members to improve their performance and technical skills.
- Handle day-to-day technical support issues for customers, including troubleshooting and resolving solar system problems.
- Drive high accountability and serve as a role model for team performance and customer service standards.
- Collaborate with other team leaders to execute the strategic vision of the support team.
- Support and communicate with both English and Spanish-speaking customers to ensure outstanding customer experience.
Requirements
- Ability to lead and support a team of 8 to 12 Solar Experts through check-ins and functional support.
- Experience in technical customer support, with a focus on delivering outstanding customer experiences.
- Curiosity about solving technical issues for customers.
- Ability to work with both English and Spanish-speaking customers.
- Passion for people engagement and creating a positive work environment for all employees.
- Ability to drive high accountability across the team and serve as a role model.
- Experience in day-to-day support work while executing the strategic vision of the team.
- Strong leadership skills to lead, inspire, and support team members.
- Experience supporting and coaching team members to their highest potential.
- Ability to work in a diverse environment and promote inclusion.
- Ability to perform essential job functions with or without reasonable accommodation.
- Commitment to equal employment opportunity and non-discrimination principles.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Positive work environment focused on diversity and inclusion
Reasonable accommodations provided for individuals with disabilities
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