Vehicle Operations Incident Specialist
Octopus EnergyLondon, United Kingdom
Full Time
Posted March 12, 2026
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Application opens on company website
Job Description
The Vehicle Operations Incident Specialist is responsible for managing and resolving incidents such as collisions, breakdowns, or vehicle faults within a fleet, ensuring a smooth, professional, and caring experience for drivers while building strong relationships with partners to restore confidence and trust.
Key Responsibilities
- Resolve vehicle incidents such as collisions, breakdowns, and faults professionally and smoothly
- Ensure drivers feel supported, heard, and confident in the resolution process
- Build and maintain strong, accountable relationships with partners to ensure proper and efficient issue resolution
- Bring clarity, direction, and momentum to incident management to protect and enhance the driver experience
Requirements
- Experience in handling vehicle incidents such as collisions, breakdowns, or unexpected vehicle faults and ensuring they are resolved smoothly, professionally, and with genuine care.
- Ability to bring clarity, direction, and momentum to situations that could otherwise damage trust between drivers and the company.
- Skill in delivering successful outcomes for driver complaints and issues.
- Ability to make drivers feel heard, supported, and confident in what happens next.
- Experience in building strong, accountable relationships with partners to ensure issues are resolved properly and efficiently.
- Willingness to work in the London office at least 1 day per month.
Benefits & Perks
1 day monthly in London for work
Inclusive and fair work environment
Opportunities for accommodations and flexible interview process
Ready to Apply?
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