Senior TechOps Generalist
Octopus EnergyLondon (GB), United Kingdom
Full Time
Posted October 27, 2025
£27k - £29k· Est.
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Job Description
We are very excited to be growing our small and efficient TechOps team at Octopus.
Key Responsibilities
- Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.
- Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems.
- Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
- Continually find opportunities to automate our processes and improve the user experience.
- Empower our people to help themselves by designing and building self-service solutions.
- Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control.
- Managing supplier relationships and the procurement process for SaaS and hardware.
- Lead and manage complex technical projects with multiple stakeholders from around the business.
- Rollout of, and migration to, a new identity provider
- macOS and Windows MDM migration
- Rollout of a new device trust and posture compliance solution
- The replacement of insecure factors like SMS with phishing-resistant factors
- Office fit-outs, including tech like network, AV, access control etc
- SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace
Requirements
- Confidence in articulating and implementing your technical ability, particularly with enterprise-level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital.
- A team player - we don’t want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help.
- Rich experience and examples of scripting, using APIs to automating mundane and error-prone repetitive tasks.
- To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
- Experience working with multiple teams and managing multiple stakeholders.
- Experience managing and deploying macOS, Windows, iOS, and Android at scale
- Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML.
- Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth , and have hands-on experience with SCIM provisioning.
- Experience of designing and installing office networks - we use Cisco Meraki.
- A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.
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