Senior Customer Success Executive
Octopus EnergyLondon (GB), United Kingdom
Full Time
Posted August 5, 2026
£27k - £29k· Est.
~42 people viewed this recently
Apply Now
Application opens on company website
Job Description
We’re looking for an amazing Customer Success Executive to join our new Scheme Delivery team in London.
Key Responsibilities
- Serve as a key point of contact for day-to-day, non-commercial scheme activities via email and phone, ensuring fast high-quality outcomes for our clients.
- Champion scheme interests and be subject matter experts on EV Salsac to Growth teams & wider OEV departments
- Analyse customer feedback and operational data to identify friction points and personally drive solutions that improve internal processes
- Lead and deliver on projects aimed at enhancing the customer experience, improving self-service reducing repetitive inbound
- Own activities that ensure a smooth scheme operation, such as managing complaints & escalations and resolving reporting & invoicing queries
- Act as a trusted mentor through coaching peers on complex scheme challenges, sharing best practices and supporting new-hire onboarding.
- Key KPIs: scheme satisfaction, response and resolution times, reduction in inbound contact, and other Customer Success-related goals
Requirements
- 4+ years of relevant B2B client facing experience
- Proven track record of supporting B2B clients to resolve queries and deliver exceptional service
- Comfortable using data and customer feedback to identify root causes and justify operational change
- Experience working with service metrics (e.g. response times, satisfaction scores, accuracy, issue resolution)
- A track record of taking internal or operational projects from concept to completion
- Excellent listening and communication skills, with the ability to build rapport in challenging customer situations
- To be comfortable collaborating with cross functional teams to deliver ongoing improvements
- A completer-finisher mentality, super organised, efficient and ruthlessly focussed on customer centric outcomes
- A good understanding of the B2B2C dynamic relating to our schemes and their employees
- A start-up / entrepreneurial mindset being able to adjust to change and keep up with a fast-moving business
- A genuine passion for sharing best practices coaching peers and helping colleagues succeed alongside you
- A strong passion for sustainability is a must. Knowledge of employee benefits, EVs or leasing would be great but not crucial
- A valid UK driving licence (not essential)
Ready to Apply?
Join Octopus Energy and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Octopus Energy
More jobs at Octopus Energy
Backend Engineer (m/w/d) – Python / Kundenportal & Ökosystem Wärmepumpe
Octopus Energy
NEW
Berlin (DE)
Full Time
8h
$68k-72k
Temporary Payroll Specialist
Octopus Energy
NEW
London (GB)
TEMPORARY
8h
$27k-29k
Elektriker*in / Elektroniker*in (m/w/d) - Wärmepumpen - Großraum Wiesbaden / Frankfurt
Octopus Energy
NEW
Wiesbaden (DE)
Full Time
8h
$3k-6k
Is this your company?Claim your listing — free →