Operations Specialist
Octopus EnergyLondon, United Kingdom
Full Time
Posted November 6, 2026
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Application opens on company website
Listing evidence and provenance
- Source
- Lever View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed November 7, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Energy Management
- Pay provenance
- Pay not available
Job Description
About the opportunity HEADING 3
Key Responsibilities
- Audit our customer interactions (calls, emails, chat) to measure the quality of conversations in line with our QA standards.
- Reinforce best practices and expected standards of service levels.
- Provide actionable feedback to our management teams to improve customer service levels.
- Tracking trends and improvements over time to support data-driven coaching and process changes.
- Highlight knowledge gaps and where there is a need for process improvements.
- Enable our teams to set reasonable expectations for our drivers.
- Conduct compliance checks regarding legal expectations, specifically focusing on identity checks, data protection practices and FCA requirements.
Requirements
- Strong attention to detail.
- Ability to take on board feedback and are confident in providing honest, constructive critiques.
- Excellent time and focus management skills.
- Self-motivation and the ability to work well independently, as well as in a team.
- Ability to demonstrate unbiased decision-making.
- Understanding of FCA regulatory requirements, such as treating vulnerable customers fairly and complaints compliance.
- Experience with customers in arrears.
Ready to Apply?
Apply directly on Octopus Energy's site
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