Octopus in Colour Internship - Payments Specialist
Octopus EnergyLondon, United Kingdom
Internship
Posted March 26, 2026
Apply Now
Application opens on company website
Job Description
The internship involves supporting the payments team by managing customer refunds, processing payments, reconciling accounts, and assisting customer service to ensure accurate and efficient handling of customer credit balances in a fast-paced environment.
Key Responsibilities
- Manage the end-to-end cheque process, including sending cheques, processing, and reconciling accounts
- Allocate missing payments and reconcile BACS payments onto customer accounts
- Review and respond to customer emails regarding payments and liaise with other businesses
- Support the repayment process by working with the finance team on payment audits and same-day refunds
- Assist customer-facing Energy Specialists with payments and refund-related queries
- Communicate directly with customers to resolve payment issues
Requirements
- Ability to work quickly, accurately, and across multiple processes in a high-paced, solution-orientated environment.
- Meticulous attention to detail and a genuine zest for order.
- A can-do attitude, with a willingness to roll up your sleeves and get stuck in.
- Adaptability to remain fluid and comfortable in a fast-paced environment where you may be pulled in different directions.
- Strong self-management skills to handle your own workload effectively.
- Patience and a helpful nature, as this role involves answering a thousand questions.
- Tenacity and a solution-oriented mindset.
- Experience or ability to manage the end-to-end cheque process, including sending cheques to customers, processing cheques, and reconciling accounts.
- Experience or ability to allocate missing payments and reconcile BACS payments onto customer accounts.
- Experience or ability to review and respond to customer emails while liaising with other businesses regarding payments.
- Experience or ability to manage the repayment process, working closely with the finance team on payment audits and same-day refunds.
- Experience or ability to support customer-facing staff with payments or refund-related queries to deliver exceptional customer service.
- Experience or ability to communicate directly with customers to resolve payment issues.
Benefits & Perks
Pay London Living Wage pro rata
Full-time work schedule from July 6th to August 28th
Location at London office
Opportunity to support diversity and inclusiveness initiatives
Experience working in a fast-paced, solution-oriented environment
Support from a finance team for payment audits and refunds
Engagement in meaningful work supporting renewable energy and customer service
Ready to Apply?
Join Octopus Energy and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Octopus Energy
🐙 Ambasciatori — Inviati Speciali
Octopus Energy
NEW
Ascoli Piceno
TEMPORARY
3h
Octopus in Colour Internship - Investor Relations and Comms
Octopus Energy
NEW
London
Internship
3h
Sales Trainer
Octopus Energy
NEW
Weybridge
Full Time
3h
More jobs in London, United Kingdom
Mid-Market Account Executive - UK I
Samsara
London
Full Time
Feb 26
Technical Product Manager
Kraken
London
Full Time
5d
Field Marketing Manager - UK I
Samsara
London
Full Time
6d