Octopus in Colour Internship - Credit Specialist (Sensitive Care)
Octopus EnergyLondon, United Kingdom
Internship
Posted March 26, 2026
Apply Now
Application opens on company website
Job Description
The internship involves supporting vulnerable customers with insolvency and debt solutions by processing cases, liaising with external partners, and maintaining accurate records, all within a compassionate and detail-oriented team focused on financial support and customer care.
Key Responsibilities
- Process formal insolvency cases such as bankruptcies, IVAs, DROs, and DMPs on the operating platform Kraken.
- Liaise with insolvency practitioners, debt advice organizations, and government departments.
- Monitor and respond to internal customer service queries related to insolvency cases.
- Support the broader Sensitive Care team across cross-functional cases.
- Open and process incoming correspondence related to insolvency cases.
- Maintain accurate records and manage sensitive customer information.
Requirements
- Support a variety of formal insolvencies including Bankruptcy, Debt Management Plans (DMPs), Debt Relief Orders (DROs), and Individual Voluntary Arrangements (IVAs) on the Kraken operating platform.
- Liaise with insolvency practitioners, debt advice organisations, and government departments to coordinate case management.
- Monitor and respond to queries from internal customer service teams related to insolvency cases.
- Open and process incoming post related to insolvency cases.
- Maintain accurate records and manage sensitive customer information in accordance with data protection standards.
- Demonstrate a passion for supporting financially vulnerable people.
- Possess a keen eye for detail and the willingness to go the extra mile to ensure quality and accuracy in case processing.
- Be helpful and patient, capable of handling a high volume of questions and challenging situations.
- Exhibit strong emotional resilience and empathy to support customers through challenging conversations at pace.
- Be a self-starter who can use their own initiative to problem solve and make sound decisions.
- Be fluid and comfortable working in a fast-paced environment where multiple tasks and priorities may be present.
Benefits & Perks
Pay London Living Wage pro rata
Full-time work schedule from 6th July to 28th August
Work environment in London office
Supportive team focused on supporting vulnerable customers
Opportunity to gain experience working with external partners such as insolvency practitioners, debt advice organizations, and government departments
Chance to develop skills in processing insolvencies, liaising with external agencies, and maintaining sensitive customer information
Ready to Apply?
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