Octopus in Colour Internship 2026 - Customer Operations Specialist
Octopus EnergyLondon, United Kingdom
Internship
Posted March 30, 2026
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Application opens on company website
Job Description
The internship involves supporting the Customer Operations team at Octopus Energy to enhance customer experiences and streamline processes related to the transition to zero-carbon driving, with opportunities to contribute ideas, problem-solve, and engage directly with customers.
Key Responsibilities
- Assist in managing customer journeys from contracting to car delivery and after-sales support.
- Collaborate with the customer experience team and other departments to ensure high-quality customer interactions.
- Provide feedback on current service processes and suggest improvements based on experience.
- Problem solve to ensure smooth customer transitions and resolve blockers as they arise.
- Communicate with customers via phone or email to support their transition to driving an EV.
Requirements
- Candidates must identify with any Black, Black British, African or Caribbean background, as the internship is only open to these candidates.
- Ability to work full-time at the London office from 6th July to 28th August.
- A proactive, can-do attitude and a desire to learn by getting involved in tasks.
- A passion for problem solving and going above and beyond to ensure a great customer experience.
- Experience working independently and as part of a close-knit team.
- A curious and keen-eye for detail to spot areas of improvement, with the ability to provide examples.
- Ability to be a natural finisher and an effective operator who leaves no loose ends.
- Willingness to gain insight into a rapidly growing company and adapt to changes quickly.
- Excellent communication skills to speak to customers via phone or email to assist in their journey towards driving an EV.
- No previous knowledge of EVs or the automotive industry is required.
Benefits & Perks
Compensation: London Living Wage pro rota
Work schedule: Full-time from 6th July to 28th August
Work environment perks: Opportunity to work in the London office, engaging with a mission-driven company focused on renewable energy and diversity
Additional benefits: Crash course in Octopus Support, experience in customer operations, chance to shape customer experience processes, and gain insight into a rapidly growing company
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