Octopus in Colour Internship 2026 - Customer Care Intern
Octopus EnergyLondon, United Kingdom
Internship
Posted March 30, 2026
Apply Now
Application opens on company website
Job Description
The role involves investigating and analyzing customer complaints and feedback to improve customer experience, working closely with teams to monitor performance, handle escalations, and recommend business improvements in a fast-paced, customer-facing environment.
Key Responsibilities
- Investigate and analyze customer complaints and feedback from various sources.
- Suggest improvements to existing customer service processes.
- Collaborate with customer-facing teams to share insights and monitor performance metrics.
- Handle complex escalations, including CEO escalations, with professionalism.
- Communicate effectively with customers to resolve issues and improve their experience.
- Conduct root cause analysis and present findings to senior management for business improvements.
- Maintain and update the complaints database with accurate information.
Requirements
- Ability to investigate and analyze complaints and other forms of feedback, such as Google and TrustPilot reviews, NPS and CSAT surveys, in regulated and non-regulated environments.
- Experience in handling inbound and outbound communication with customers in a calm and professional way to resolve issues and turn poor experiences around.
- Ability to use several data sources to monitor performance across metric scorecards and report against KPIs and SLAs when needed.
- Conduct high-level and in-depth root cause analysis and deliver findings to senior management to recommend business improvements based on impactful data.
- Maintain and update the complaints database with accurate information.
- Excellent written and verbal communication skills.
- Ability to build strong relationships with internal and external partners.
- A keen eye for detail and a curious mindset to spot areas of improvement, with examples demonstrating this.
- A natural finisher and effective operator who leaves no loose ends in their work.
- Experience working independently and as part of a close-knit team.
- Willingness and ability to adapt quickly to changes in a rapidly growing company.
- No prior knowledge of EVs or the automotive industry is required.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Opportunity to gain insight into a rapidly growing company
Chance to contribute to promoting diversity and inclusiveness in the industry
Ready to Apply?
Join Octopus Energy and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Octopus Energy
Product Manager BtoB Senior H/F
Octopus Energy
NEW
Paris
Full Time
5h
Senior Sales Manager
Octopus Energy
NEW
Weybridge
Full Time
5h
Product Manager Senior H/F
Octopus Energy
NEW
Paris
Full Time
5h
More jobs in London, United Kingdom
Mid-Market Account Executive - UK I
Samsara
London
Full Time
Feb 26
Field Marketing Manager - UK I
Samsara
NEW
London
Full Time
5h
AI Management Consulting Intern Value Engineering - UKI Market
Celonis
NEW
London
Internship
2d