Enterprise Account Management Lead
Octopus EnergyLondon (GB), United Kingdom
Full Time
Posted June 29, 2026
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Job Description
We’re looking for an Onboarding Executive to join our London-based Customer Success team.
Key Responsibilities
- Provide leadership to a team of account managers, to ensure they deliver exceptional customer experiences and meet their performance goals
- Support your team’s personal development by identifying and delivering relevant training, and developing skills development frameworks
- Using your experience, actively coach your team to deliver mutually beneficial outcomes
- Instil classic enterprise account management practices within the team, including comprehensive joint account planning, stakeholder mapping, and multi-contact relationship building
- Partner with your team to drive portfolio growth by identifying and unlocking expansion and other growth opportunities
- Oversee commercial risk, navigate complex negotiations, and develop bespoke retention and commercial optimisation strategies
- Build strong relationships with senior stakeholders within key accounts, acting as a senior escalation point
- Build and deliver a long term plan for your team and customer portfolio, aligned with Octopus EV’s goals
- Develop a scalable, repeatable playbook for your team to deliver and demonstrate significant value to both the customer and Octopus EV
- Stay up-to-date with industry trends, best practices, and competitor offerings
- Establish and monitor KPIs to measure team and individual performance
- Generate insightful reports on customer success metrics, presenting findings, recommendations and regular updates to senior leadership
- Analyse customer feedback and trends to identify and implement areas for improvement, and iterate your team’s playbook
- Be the internal champion and voice of our largest customers, collaborating with internal teams to effectively resolve issues, integrate customer feedback into product development and service enhancements
Requirements
- 7+ years of commercial, customer-facing experience, including extensive experience with high-value, enterprise-sized B2B customers, and managing multi-tier, senior level relationships
- To be a passionate, energetic and positive leader, having led a high-performing account management team or similar
- Deep experience implementing classic account management disciplines, developing an account management playbook and building out a multi-year team strategy
- Advanced commercial acumen, with a background with contract negotiations, and commercial risk mitigation and optimisation
- Strong coaching and influencing skills, with the presence and communication style required to hold senior customer and internal relationships confidently under pressure
- A ‘start up’ mindset, thriving in fast-paced high-growth environments, and navigating change and productive chaos with ease. Capable of thinking several steps ahead, and implementing the necessary shifts to maintain team effectiveness during rapid scaling
- Knowledge of employee benefits, salary sacrifice or having worked with another employee-facing service or product is highly advantageous. Prior automotive/EV leasing experience is not required
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