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Enterprise Customer Success Lead

Octopus Energy

London, United Kingdom

Full Time

Posted June 29, 2026

Energy Management

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Listing evidence and provenance

Source: Lever View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 14, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Energy Management
Pay provenance: Pay not available

Job Description

We’re looking for an experienced leader to run our growing enterprise customer success team in London.

Key Responsibilities

Provide leadership to a team of account managers, to ensure they deliver exceptional customer experiences and meet their performance goals
Support your team’s personal development by identifying and delivering relevant training, and developing skills development frameworks
Using your experience, actively coach your team to deliver mutually beneficial outcomes
Instil classic enterprise account management practices within the team, including comprehensive joint account planning, stakeholder mapping, and multi-contact relationship building
Partner with your team to drive portfolio growth by identifying and unlocking expansion and other growth opportunities
Oversee commercial risk, navigate complex negotiations, and develop bespoke retention and commercial optimisation strategies
Build strong relationships with senior stakeholders within key accounts, acting as a senior escalation point
Build and deliver a long term plan for your team and customer portfolio, aligned with Octopus EV’s goals
Develop a scalable, repeatable playbook for your team to deliver and demonstrate significant value to both the customer and Octopus EV
Stay up-to-date with industry trends, best practices, and competitor offerings
Establish and monitor KPIs to measure team and individual performance
Generate insightful reports on customer success metrics, presenting findings, recommendations and regular updates to senior leadership
Analyse customer feedback and trends to identify and implement areas for improvement, and iterate your team’s playbook
Be the internal champion and voice of our largest customers, collaborating with internal teams to effectively resolve issues, integrate customer feedback into product development and service enhancements

Requirements

Extensive commercial, customer-facing experience, including high-value, enterprise-sized B2B customers, and managing multi-tier, senior level relationships
Experience working in an environment where the revenue model is based on usage of the product
To be a passionate, energetic and positive leader, having led a high-performing account management team or similar
Deep experience implementing classic account management disciplines, developing an account management playbook and building out a multi-year team strategy
Advanced commercial acumen, with a background with contract negotiations, and commercial risk mitigation and optimisation
Strong coaching and influencing skills, with the presence and communication style required to hold senior customer and internal relationships confidently under pressure
A ‘start up’ mindset, thriving in fast-paced high-growth environments, and navigating change and productive chaos with ease. Capable of thinking several steps ahead, and implementing the necessary shifts to maintain team effectiveness during rapid scaling
Knowledge of employee benefits, salary sacrifice or having worked with another employee-facing service or product is highly advantageous. Prior automotive/EV leasing experience is not required