Energy Specialist - Octopus Energy New Zealand
Octopus EnergyWellington, New Zealand
Full Time
Posted July 29, 2025
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Job Description
The Energy Specialist at Octopus Energy New Zealand is responsible for providing exceptional customer service, guiding new customers, resolving complex queries, managing operational tasks like meter jobs, and contributing to system improvements within a dynamic, innovative energy company.
Key Responsibilities
- Serve as the first point of contact for new customers, guiding them to find suitable energy plans
- Provide end-to-end customer support, resolving complex queries with a focus on first-call resolution
- Manage and raise meter jobs, coordinating with meter operators and network companies
- Accurately update and maintain customer information across systems
- Collaborate with team members to ensure a positive customer experience
- Contribute suggestions for system and process improvements
Requirements
- 1-2 years of experience in a dynamic customer-facing role such as contact centre or service.
- Experience in the New Zealand electricity industry is highly valued.
- Good understanding of common customer interactions, such as switching, raising metering jobs, and other operational tasks.
- Exceptional communication skills, both written and verbal, to connect with anyone.
- Computer literacy and a keen ability to pick up and champion new systems quickly.
- Resilience, adaptability, and a proactive, can-do mindset to see challenges as opportunities.
- A structured and organised approach to work to ensure tasks are completed efficiently.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks include a vibrant, small team, robust training, ongoing support, and a safe, positive workplace
Opportunities to contribute to process improvements and system enhancements
Growth and development opportunities within a forward-thinking, inclusive team
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