Energy Specialist - Customer Support
Octopus EnergyHouston (US), United States
Full Time
Posted June 23, 2025
$48k - $67k· Est.
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Job Description
Welcome to the future of energy
Key Responsibilities
- Talk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too.
- Working in Operations, you’ll be at the heart of everything we do - helping our customers.
- Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem.
- Every day, you’ll be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow. Expect the unexpected.
Requirements
- Fluency in Spanish is strongly preferred
- Prior energy experience isn't required - we'll happily meet you where you're at and teach you what you need to know! We just ask that you have a passion for sustainability and providing world-class customer service!
- Highly motivated and lots of drive to succeed is a must
- MS Office Suite Proficient
- Highly organized
- Energetic
- Quick Learner
- Takes instruction easily and follows through
- Candidates must be available to work a standard schedule of Monday-Friday, 9:00am - 5:30pm.
- Bachelor’s or Associate's Degree
Benefits & Perks
- Innovation-Led Culture : Be part of a company that leads with innovative solutions and challenges traditional industry norms.
- Impactful Work : Your contributions will directly influence our growth and help shape the future of sustainable energy.
- Collaborative Environment: Work in a dynamic, supportive environment that fosters creative thinking and problem-solving.
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