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Dual Fuel Smart Meter Engineer (South West)

Octopus Energy
Bristol, United Kingdom
Full Time
Posted January 24, 2025
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Job Description

A Dual Fuel Smart Meter Engineer responsible for installing and demonstrating smart meters to customers, providing energy-saving advice, and supporting the renewable energy revolution while delivering excellent customer service within the Octopus Energy Services team.

Key Responsibilities

  • Install dual fuel smart meters in customer homes
  • Demonstrate and explain the operation of meters and in-home displays to customers
  • Educate customers on energy-saving features and benefits related to green energy
  • Ensure safety and customer service excellence during installations
  • Support continuous process improvements and adapt to evolving procedures

Requirements

  • Experience as a smart meter engineer with a proven track record of safety and customer excellence.
  • Ability to represent the company's brands professionally in customers' homes.
  • Comfortable communicating with customers, including explaining how meters and in-home displays work, how they can help save energy, and answering questions about green energy initiatives.
  • Willingness to perform meter fitting and installation tasks.
  • Ability to demonstrate understanding of how meters and in-home displays operate and their benefits to customers.
  • Availability to support the delivery of top-class service as part of the Octopus Energy Services team.
  • Willingness to adapt to evolving processes and shift focus from administrative tasks to customer service, supported by company technology.
  • Ability to complete the company's typical onboarding process, which usually takes up to 4 weeks, with flexibility as needed.
  • Good communication skills to interact effectively with the recruitment team and support staff throughout the hiring process.
  • Ability to work in an inclusive environment and adhere to the company's commitment to equal opportunity employment.

Benefits & Perks

Support from an office team sharing performance goals
Backed by Octopus Energy's tech power to evolve processes and reduce admin time
Flexible process timeline up to 4 weeks, with potential for flexibility
Tools and environment provided to unleash potential
Customizable interview process for comfort and accessibility
Inclusive work environment with equal opportunity employment

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