Dual Fuel Smart Meter Engineer (North West)
Octopus EnergyLocation not specified
Full Time
Posted November 5, 2025
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Job Description
A Dual Fuel Smart Meter Engineer responsible for installing and demonstrating smart meters in customers' homes, providing energy-saving advice, and ensuring excellent customer service as part of the Octopus Energy Services team.
Key Responsibilities
- Install dual fuel smart meters in customers' homes
- Demonstrate and explain how meters and in-home displays work
- Show customers how to use energy-saving features
- Answer customer questions about smart meters and green energy initiatives
- Ensure safety and customer service excellence during installations
Requirements
- Experience as a smart meter engineer with a proven track record of safety and customer excellence.
- Ability to represent the company's brands professionally in customers' homes.
- Comfortable communicating with customers, including explaining how meters and in-home displays work, demonstrating energy-saving features, and answering questions about green energy initiatives.
- Willingness to perform meter installations and provide customer education during visits.
- Ability to work as part of a team supported by an office team sharing performance goals.
- Willingness to adapt to evolving processes and shift administrative tasks to focus more on service delivery.
- Availability to complete the process within a timeframe of up to 4 weeks, with flexibility as needed.
- Good communication skills to interact effectively with customers and team members.
- Honest and empathetic attitude, demonstrating genuine decency and professionalism.
- Ability to work safely and adhere to safety protocols during installations and customer interactions.
Benefits & Perks
Support from an office team sharing performance goals
Backed by Octopus Energy's advanced technology to improve processes
Flexible process duration up to 4 weeks, adaptable to candidate needs
Tools and environment provided to help unleash potential
Inclusive and fair work environment with accommodations available upon request
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