Digital Customer Service Advisor - Energy (Remote, UK)
Octopus EnergyRemote
Full Time
Posted October 3, 2025
$27k - $27k
Electric Vehicles
Remote
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Application opens on company website
Job Description
A remote customer service role in the energy sector focused on engaging in real conversations, problem-solving, and making a positive impact for customers and the environment. The position involves flexible hours, including weekends, and offers opportunities for growth and team collaboration.
Key Responsibilities
- Engage in real conversations with customers to understand their energy needs and issues
- Provide problem-solving support to assist customers with their energy-related inquiries
- Participate in activities such as role plays and group exercises to demonstrate company culture and work processes
Requirements
- Ability to work remotely in the UK.
- Availability to work 37.5 hours per week, with at least 50 hours of those hours worked out of hours, including 7.5 hours over the weekend.
- Willingness to participate in a multi-stage interview process including a first stage interview (either live or recorded responses), a prep call, a discovery day with group exercises, role plays, and one-on-one interviews, and a final remote interview with two leadership team members.
- Ability to communicate effectively and participate in activities such as group exercises, role plays, and interviews during the discovery day.
- Willingness to engage with the recruitment process, including discussions with the recruitment team and providing any necessary accommodations or preferences for the interview process.
- No specific educational qualifications are explicitly stated as mandatory in the job posting.
Benefits & Perks
Salary: 26,600 GBP per year
Remote working
Flexible hours, including at least 50 hours out of hours and 7.5 hours over the weekend
EV salary sacrifice
Share options
Weekly family dinner catch-ups
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