DigiOps - Customer Specialist
Octopus EnergyLocation not specified
Full Time
Posted March 20, 2026
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Job Description
A Digital Customer Specialist responsible for engaging with customers via email and online chat to provide support and ensure a positive experience with the Electroverse EV charging platform. The role offers remote work with flexible hours, including evenings and weekends.
Key Responsibilities
- Assist customers via email and online chat to resolve issues and provide support.
- Offer out-of-hour coverage to support customer charging needs during evenings and weekends.
- Maintain flexibility to adapt to varying customer service demands and schedules.
Requirements
- Ability to speak to customers over email and online chat to provide support and assistance.
- Availability to work 37.5 hours a week with core hours of 7 pm - 10 pm, Monday - Friday, and one full day at the weekend, including some office visits.
- Flexibility to offer out-of-hour coverage in the evenings and weekends.
- Experience in customer service or a similar role involving direct communication with customers (implied by the role of a Customer Specialist).
Benefits & Perks
Compensation/salary range not specified
Work schedule: 37.5 hours a week with core hours of 7 pm - 10 pm, Monday - Friday, and one full day at the weekend
Work environment perks: Remote role with some office visits, flexible scheduling
Additional benefits: Out-of-hour coverage for customer support
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