Customer Success Executive
Octopus EnergyLondon, United Kingdom
Full Time
Posted October 28, 2026
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Application opens on company website
Listing evidence and provenance
- Source
- Lever View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 29, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Energy Management
- Pay provenance
- Pay not available
Job Description
We’re looking for an amazing Customer Success Executive to join our new Scheme Delivery team in London.
Key Responsibilities
- Serve as a key point of contact for day-to-day, non-commercial scheme activities via email and phone, ensuring fast, high-quality outcomes for our clients
- Champion scheme interests and be subject matter experts on EV salary sacrifice to our Growth teams and wider Octopus EV departments
- Analyse customer feedback and operational data to identify friction points and personally drive solutions that improve internal processes
- Lead and deliver on projects aimed at enhancing the customer experience, improving self-service and reducing repetitive inbound
- Own activities that ensure a smooth scheme operation, such as managing complaints & escalations, and resolving reporting & invoicing queries
- Key KPIs: scheme satisfaction, response and resolution times, reduction in inbound contact, and other Customer Success related goals
Requirements
- 4+ years of relevant B2B client facing experience
- Proven track record of supporting B2B clients to resolve queries and deliver exceptional service
- Comfortable using data and customer feedback to identify root causes and justify operational change
- Experience working with service metrics (e.g. response times, satisfaction scores, accuracy, issue resolution)
- A track record of taking internal or operational projects from concept to completion
- Excellent listening and communication skills, with the ability to build rapport in challenging customer situations
- To be comfortable collaborating with cross functional teams to deliver ongoing improvements
- A completer-finisher mentality, super organised, efficient and ruthlessly focussed on customer-centric outcomes
- A good understanding of the B2B2C dynamic relating to our schemes and their employees
Ready to Apply?
Apply directly on Octopus Energy's site
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