Customer Success Executive at Octopus Energy

2-4 years of relevant B2B client facing experience

Proven track record of supporting B2B clients to resolve queries and deliver excellent service

Experience partnering with internal teams to deliver ongoing improvements and simple processes

Experience working with service metrics (e.g. response times, satisfaction scores, accuracy, issue resolution)

Excellent listening and communication skills, with the ability to build rapport in challenging customer situations

A ruthless focus on the customer with a genuine passion for going above and beyond and finding mutually beneficial outcomes

A completer-finisher mentality, super organised and efficient

A good understanding of the B2B2C dynamic relating to our schemes and their employees

A start-up / entrepreneurial mindset being able to adjust to change and keep up with a fast-moving business

A strong passion for sustainability is a must. Knowledge of employee benefits, EVs or leasing would be great but not crucial

A valid UK driving licence (not essential)

Customer Success Executive