Customer Operations Team Leader
Octopus EnergyLondon (GB), United Kingdom
Full Time
Posted August 10, 2026
£27k - £29k· Est.
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Job Description
About the opportunity HEADING 3
Key Responsibilities
- Manage a team of up to 10 customer operations specialists to deliver an exceptional customer journey from start to finish
- Oversee the day-to-day operational functions including but not limited to: Team management / Operational reporting / Building relationship with third parties / Industry compliance
- Enable your team to deliver exceptional service and perform to their best, ensuring you/they hit our ambitious targets. (CSAT, SLAs, TrustPilot,...)
- Coach and develop your team on their individual growth trajectories, helping make Octopus the most fulfilling place to work
- Constantly look for improvements in our processes and work with stakeholders to deliver on action plans
- Help expand our team by supporting our onboarding and recruitment strategy
- Model and embody our culture to ensure your team lives by our company values
- Own the resolution of escalations and complaints raised by your team’s customers
Requirements
- Proven ability to lead and motivate teams effectively - this is vital!
- Exceptional people skills with the capability to communicate effectively and drive a team to consistently deliver on our exceptional customer experience.
- You show up for others and get the best out of the people around you by creating a supportive team environment.
- You are resilient and adaptable - you’re positive and proactive and energised by working in a fast-paced environment characterised by constant change
- You have a bias to action and proactively take ownership (particularly when dealing with problems)
- Previous knowledge of EVs/the automotive industry is a bonus, but not required
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