Customer Operations Specialist
Octopus EnergyLondon (GB), United Kingdom
Full Time
Posted September 2, 2026
£27k - £29k· Est.
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Job Description
We're making energy fair, clean, and simple for all using technology.
Key Responsibilities
- Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more, you’ll be the voice of our growing brand
- Deliver high-quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers
- Dig in to the technical side of the product as you solve customer queries
- Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms
- As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers
- Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow
Requirements
- To get real energy from talking to customers and helping figure out solutions
- Have fantastic written communication skills, able to vary your tone and intended outcome based on who you’re speaking to
- Take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast, and we need someone willing to jump on new problems and opportunities as part of the wider team
- Not afraid to get a bit technical - for example, you might be pulling data from our admin portal and reporting it to the wider team
- Prior knowledge of EVs & EV tech isn’t required (we’re pushing new boundaries after all!), but an interest in and desire to know more about the industry is important
Ready to Apply?
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