Customer Onboarding Specialist

Octopus Energy

Coventry, United Kingdom

Full Time

Posted October 3, 2025

$26k - $26k

Not Specified

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Job Description

A Customer Onboarding Specialist role focused on engaging in meaningful conversations, problem-solving, and making a positive impact in the energy industry, working in a fast-paced and collaborative environment to support new customers and contribute to company growth.

Key Responsibilities

Engage in real conversations with customers to understand their energy needs and issues
Solve customer problems related to energy services effectively and efficiently
Provide a positive customer onboarding experience to new clients

Requirements

Ability to have real conversations, problem-solve, and make a real impact in customer interactions.
Willingness to thrive in a fast-paced environment where things change quickly and continuous learning is required.
Honest and empathetic attitude, demonstrating genuine decency and understanding towards customers and team members.
Ability to work full-time hours, as the role is specified as full-time employment.
Location requirement: Ability to work in Coventry.
Willingness to participate in the interview process, with the ability to communicate any specific accommodation needs for comfort and accessibility.
Application of a commitment to equal opportunity principles, with no discrimination based on protected attributes.
Ability to engage with team activities such as weekly video team meetings and milestone celebrations, indicating good team collaboration skills.
Open to discussing salary and benefits during the recruitment process, with flexibility on compensation based on experience.