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Job Description
A Credit Specialist at Octopus Energy supports customers in financial difficulty through empathetic communication and outbound calls, helping them navigate sensitive situations and ensuring a positive customer experience.
Key Responsibilities
- Support customers in financial difficulty through outbound calls
- Assess individual customer situations and provide tailored assistance
- Demonstrate empathy and care during customer conversations
Requirements
- Ability to demonstrate a deep care for customers over many conversations, including a significant level of outbound calling to customers.
- Understanding that each customer's situation is different and the ability to use own initiative to tackle a range of sensitive customer scenarios.
- Willingness to support customers who may have found themselves in financial difficulty.
- Ability to support the process that usually takes up to 4 weeks, with flexibility to accommodate individual circumstances.
- Honest and empathetic attitude, with a genuine desire to help and support customers in financial difficulty.
Benefits & Perks
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