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Job Description
The role involves providing exceptional customer support via phone, email, and in person, listening to customer needs, and finding solutions to their requests while embodying the company's values of patience, kindness, and genuine care in a dynamic and evolving energy industry environment.
Key Responsibilities
- Assistare i clienti tramite telefono, email e di persona fornendo supporto sincero e spontaneo
- Ascoltare le esigenze dei clienti e trovare soluzioni alle loro richieste
- Gestire problemi complessi in un ambiente dinamico e in continua evoluzione
- Imparare e svilupparsi continuamente attraverso formazione e condivisione di idee
Requirements
- Aptitude to communicate effectively with customers via telephone, email, and sometimes in person, understanding their needs and finding solutions to their requests.
- Ability to listen patiently, kindly, and with love, treating customers with patience, kindness, and love as if they were family members.
- Willingness to work in a fast-paced and constantly evolving environment, handling problems never seen before and finding innovative solutions.
- Motivation and sharing of the company's values, with a genuine interest in helping to improve the energy sector and contribute to the company's mission.
- Ability to adapt to continuous change and to learn quickly, with a commitment to personal development and training provided by the company.
- Experience or aptitude for problem-solving and handling unforeseen issues on a daily basis, demonstrating curiosity and a proactive attitude.
- Possession of a CV and willingness to share personal information and background as part of the application process.
Benefits & Perks
Compensation/salary range not specified
Work environment perks: team of enthusiastic, determined, and curious colleagues; supportive culture that values human connection and kindness
Additional benefits: training and development opportunities; involvement in a revolutionary and evolving industry; a culture that emphasizes learning, sharing ideas, and bringing about change
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