Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 31, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
- Pay provenance
- Pay not available
Job Description
At nVent, we connect and protect our customers with inventive electrical solutions.
Key Responsibilities
- Act as the first point of contact for post-sales technical support, by phone, email, portal and ticket.
- Validate case completeness and accuracy, confirm product eligibility and support entitlement, classify by product line, issue type and severity, acknowledge to the customer and start the service level clock.
- Carry out first-line diagnosis against documented procedures, the knowledge base and product documentation, and resolve what can be resolved from the desk.
- Work directly with technicians on site, taking their findings and turning them into a case others can act on.
- Consult the Field Application Engineering team on technical questions the desk cannot answer, without handing the case away.
- Advance to Global Service at L2 or L3 according to the handover standard below. Retain ownership of the case and customer relationship during this process.
- Record every interaction, fixing step and part replacement in Salesforce.
- Coordinate with Quality, Supply Chain and Production on warranty, spare parts and service logistics.
- Write and maintain knowledge-base articles and fixing guides, including content that feeds the customer self-service portal.
- Confirm resolution with the customer before a case is closed.
- Take part in the extended-hours rota and the on-call standby roster.
Requirements
- Academic background in BE / B. Tech in Electrical or Mechanical Engineering
- Previous experience in or with – 1 - 3 years in technical support, customer service in a technical environment, or hands-on servicing of electrical or mechanical equipment
- Skills
- Able to manage a high volume of calls, email and tickets without losing quality or responsiveness.
- Composed with a customer whose operation is affected, and precise in writing about it afterwards
Ready to Apply?
Apply directly on nVent's site
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