Associate IT Data Center Operation Analyst

We are seeking a highly motivated and skilled Service Center Operation to join our Data Center. The ideal candidate will provide technical support and assistance to end-users, ensuring the smooth operation of Data Center. This role requires excellent problem-solving skills, a strong customer service orientation, and the ability to work in a fast-paced environment.

• We are seeking a highly motivated and skilled Service Center Operation to join our Data Center. The ideal candidate will provide technical support and assistance to end-users, ensuring the smooth operation of Data Center. This role requires excellent problem-solving skills, a strong customer service orientation, and the ability to work in a fast-paced environment.
• Key Responsibilities: Provide Operation Support: o Respond and resolve Service request from Customer (Call, email, etc.) o Internal and external notification (incident, planned maintenance, etc.)
• Technical Operations: o Perform service operation activities including remote hands smart hands, etc. o performs cross-connection work in the data center. o Implement solutions such as repair, replacement, or configuration.
• Incident Management: o Log, track, and manage incidents and service requests using the Ticketing System. • User Account Management: o Create, modify, and deactivate user accounts and permissions in various systems.
• Customer Service: o Provide excellent customer service, ensuring a positive experience for end-users. Required Qualifications: • Education: o associate or bachelor’s degree in information technology, Computer Science, or a related field.
• Experience: o Minimum of 2 years of experience in an IT support or service desk role. Skills and Competencies: • Technical Proficiency: o Strong technical knowledge of data center hardware, software, and network systems. o Proficiency in diagnostic and testing tools. o experience providing remote support in Collaboration technologies. o Experience Network Cabling Infrastructure
• Problem-Solving: o Excellent analytical and troubleshooting skills. o Document resolution details in the ticketing system.
• Communication: o Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. o Communicate with customers regarding the status and resolution of their requests.
• Customer Service: o Demonstrated ability to provide high-quality customer service and support. o Stay updated with the latest technologies and best practices in data center operations.
• Time Management: o Ability to prioritize tasks and manage time effectively in a fast-paced environment. o Ability to work hard and put in longer hours when it is necessary.
• Team Player: o Ability to work collaboratively within a team and contribute to a positive team environment. o Ability to work independently and as part of a team. o Collaborate with other engineers and departments regarding complex issues. Additional Information:
• Work Environment: o This position works 24/7 standby with a shifting scheme.
• Physical Requirements: o Ability to lift and move IT equipment, such as computers and peripherals, as needed.