5265 - Service Operations Project Manager

Responsible for implementing and deploying infrastructure-related requirements for NTT customers and internal NTT stakeholders within the assigned region, the Fit-Out Project Manager oversees the full project lifecycle for IT, data center, and capital expenditure projects ranging from small and medium deployments to enterprise and select hyperscale initiatives. This position independently plans and manages project scope, timelines, resources, quality, cost, and risk while maintaining a strong focus on health and safety, customer service, and business continuity. The role ensures projects are delivered on time, with high quality, and within budget; communicates status, risks, and business impacts to key stakeholders; and provides a consistent approach to project structure, documentation, delivery, asset management, and closeout. The Fit-Out Project Manager is also accountable for quality assurance of installation and de-installation activities, delivery of critical facility documentation, and maintenance of as-built specifications in accordance with Service Operations records retention standards, while supporting regional alignment with the “Minimum Downtime, Maximum Uptime” mentality, processes, and procedures.

• Summary
• Responsible for implementing and deploying infrastructure-related requirements for NTT customers and internal NTT stakeholders within the assigned region, the Fit-Out Project Manager oversees the full project lifecycle for IT, data center, and capital expenditure projects ranging from small and medium deployments to enterprise and select hyperscale initiatives. This position independently plans and manages project scope, timelines, resources, quality, cost, and risk while maintaining a strong focus on health and safety, customer service, and business continuity. The role ensures projects are delivered on time, with high quality, and within budget; communicates status, risks, and business impacts to key stakeholders; and provides a consistent approach to project structure, documentation, delivery, asset management, and closeout. The Fit-Out Project Manager is also accountable for quality assurance of installation and de-installation activities, delivery of critical facility documentation, and maintenance of as-built specifications in accordance with Service Operations records retention standards, while supporting regional alignment with the “Minimum Downtime, Maximum Uptime” mentality, processes, and procedures.
• KEY responsibilities
• Lead client-facing and internal infrastructure projects from pre-implementation through closeout, ensuring contracted services are delivered on time, within budget, and in accordance with customer requirements, specifications, and contractual obligations.
• Define project scope, objectives, milestones, tasks, assumptions, risks, dependencies, resource needs, schedules, and delivery plans in coordination with stakeholders, technical teams, contractors, vendors, and internal departments.
• Review and verify customer requirements, Basis of Design, drawings, contractor documentation, method statements, and risk assessments to ensure alignment with required specifications, installation standards, Health & Safety expectations, and Business Continuity requirements.
• Coordinate, supervise, and report on implementation activities with Service Operations contractors and internal teams, including equipment orders, shipments, site activities, quality assurance testing, and closeout deliverables.
• Maintain an onsite presence as required to support project execution, coordinate with contractors and internal teams, validate installation progress, address field issues, and ensure work is completed in accordance with project requirements and site expectations.
• Identify construction issues, defects, project risks, change requests, and client or team escalations; perform analysis, recommend solutions, and communicate impacts, decisions, and next steps to management, clients, and project stakeholders.
• Prepare, maintain, and publish project documentation, schedules, Methods of Procedure, status reports, action items, owners, due dates, account documentation, as-built records, and related project artifacts using approved tools such as Microsoft Project and SharePoint.
• Schedule and facilitate project status meetings with clients, vendors, contractors, and internal project teams to review progress, address risks and issues, track decisions, and maintain alignment across stakeholders.
• Track, maintain, and report project financial performance in real time, including budgets, costs, deviations, procurement requirements, fair quoting or tendering practices, and updates needed to support value for money and policy compliance.
• Ensure product quality, manufacturing readiness, serviceability, installation quality, and quality assurance metrics meet applicable standards and support successful project delivery.
• Conduct site reviews, perform ad-hoc analysis, prepare or update business cases, and provide recommendations that support project governance, decision-making, business benefit realization, and transition of project outputs into business-as-usual operations.
• Develop and maintain project management frameworks, process improvements, procedure revisions, and performance practices that support departmental objectives, customer service expectations, operational excellence, and continuous improvement.
• Support strategic departmental objectives, adhere to safety reporting and compliance expectations, and perform other duties as assigned.
• Support training fellow peers by sharing project management best practices, standard processes, lessons learned, and tool usage to promote consistency, knowledge transfer, and continuous improvement across the Service Operations Project Delivery team.