Data Center Technicians Manager

Microsoft

Malaysia, Selangor

Full Time

Posted September 17, 2026

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Listing evidence and provenance

Source: Eightfold View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
Pay provenance: Pay not available

Job Description

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions.

Key Responsibilities

Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
Accountable for overall data center service compliance and quality.
Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.
Embody our culture and values .

Requirements

Bachelor’s degree from an accredited institution AND 5+ years’ experience supporting IT equipment or related technology or related experience working with technical teams.
2+ year(s) experience directing, supervising, or managing others.
While not required, we also look for the following Preferred Qualifications:
Associate degree in Computer Science or related field and/or equivalent work experience.
4+ years’ experience supporting IT equipment or related technology.
3+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
2+ years’ experience leading diverse, technical, or IT workforce of up to ten employees.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.