Data Center Ops Director, Malaysia

Microsoft

Malaysia, Johor

Full Time

Posted August 25, 2026

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Listing evidence and provenance

Source: Eightfold View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
Pay provenance: Pay not available

Job Description

As the Microsoft Data Center Ops Director , you will drive the delivery of world-class support services across your campus or metro.

Key Responsibilities

Empower a culture of safety, security and compliance in all aspects of data center operations
Leadership, management, coaching, and development of Microsoft full time employees across datacenters in your Metro
Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments
Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your Metro
Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your Metro. This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans
Ensure financial management of your metro including the development of detailed budgets, forecasts, and management of operational and capital spend
Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams
Collaborate with global and regional management teams and contribute to improvement programs
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

Requirements

High School Diploma or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
5+ years experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
7+ years' enterprise-level experience managing large scale and complex projects/programs AND 7+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 7+ years' experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $5M+.
Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
7+ years' experience leading diverse, technical workforce OR 10+ years' experience managing global and virtual teams.
Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.