Senior Manager, Onboarding Success
Metergy SolutionsNew York, New York
Full Time
Posted December 2, 2025
Energy Management
Visa Sponsored
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Job Description
The Senior Manager, Onboarding Success is responsible for building strong client relationships, ensuring ongoing post-implementation success, and leading teams to deliver operational excellence, customer satisfaction, and client retention within Metergy's North American client portfolio.
Key Responsibilities
- Foster strong relationships with North American clients to ensure ongoing success after implementation
- Partner with the Sales team to support portfolio growth
- Oversee teams responsible for operational excellence and customer satisfaction
- Act as the voice of the customer to drive long-term client retention
Requirements
- Proven experience in a senior management or leadership role, with a strategic and seasoned approach, preferably in client onboarding, customer success, or related fields.
- Demonstrated ability to foster strong relationships across a diverse client portfolio, specifically within North America.
- Experience in ensuring sustained success post-implementation of solutions or services.
- Ability to partner closely with sales teams to support portfolio growth and client retention.
- Experience overseeing high-performing teams responsible for delivering operational excellence.
- Strong skills acting as the voice of the customer to drive client satisfaction and retention.
- Excellent communication and interpersonal skills to manage client relationships and team leadership.
- Ability to deliver operational excellence and drive long-term client satisfaction and retention.
- Experience working in or with the utility, energy, or technology sectors is preferred.
- Ability to work effectively in a fast-paced, growth-oriented environment with a startup-like energy.
- Must be able to collaborate with cross-functional teams and senior leadership.
- Physical and mental capacity to manage a high-responsibility role involving strategic planning, relationship management, and team oversight.
Benefits & Perks
Excellent health coverage and life insurance benefits with no waiting period
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
401K plan with immediate company match
Generous Paid Time Off Plan plus 10 paid holidays
Summer hours to enjoy the weather
Regular social events such as happy hours and summer holiday parties
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