Onboarding Success Manager
Metergy SolutionsNew York, New York
Full Time
Posted January 9, 2026
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Job Description
The Onboarding Success Manager is responsible for ensuring a smooth onboarding process for clients, working collaboratively with internal teams and clients to meet performance goals, particularly focusing on the Onboarding Score, and managing projects to facilitate seamless service initiation.
Key Responsibilities
- Ensure seamless service commencement for onboarding clients
- Collaborate with clients and internal teams to facilitate onboarding processes
- Advance and monitor key performance indicators, particularly the Onboarding Score
- Manage and coordinate project activities related to client onboarding
- Build and maintain strong B2B relationships with clients
Requirements
- Experience in project management with the ability to advance key performance indicators, particularly Metergy’s Onboarding Score.
- Strong collaborative approach with clients and internal teams to ensure seamless service commencement for onboarding clients.
- Critical thinking abilities to independently and effectively work on tasks related to onboarding and client service.
- Capacity to work independently and as part of a team to achieve onboarding and client satisfaction goals.
- Ability to forge strong B2B relationships with clients and internal stakeholders.
- Proven ability to manage projects effectively, ensuring timely and successful onboarding processes.
Benefits & Perks
Excellent health coverage and life insurance benefits with no waiting period
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
401K plan with immediate company match
Generous Paid Time Off Plan plus 10 paid holidays
Summer hours to enjoy the weather
Regular social events such as happy hours and summer holiday parties
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