Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.
Key Responsibilities
Review, prioritize, and manage meter-related service tickets and operational work requests.
Facilitate field service activities by working with internal teams and external contractors to support the timely completion of operational work.
Arrange building and site access for internal technicians and external contractors by working with clients, property managers, customers, residents, and other stakeholders.
Serve as a primary point of contact for scheduling and access-related communications between internal teams, clients, customers, and contractors.
Prepare work orders, service requests, and field instructions to support the successful execution of operational activities.
Monitor ticket status, track completion progress, and follow up on outstanding work to support timely resolution.
Communicate scheduling updates, site requirements, work status, and completion details to relevant stakeholders.
Maintain accurate records and update operational systems, databases, and documentation related to service activities and field work.
Assist with investigating meter-related issues and gathering information to support issue resolution.
Contribute to continuous improvement initiatives that enhance operational effectiveness and customer experience.
Provide responsive and professional customer service when interacting with clients, customers, contractors, and internal stakeholders.
Perform other duties and responsibilities in support of the Operations team as required.
Requirements
College diploma or university degree in Business, Engineering, Utilities, Operations Management, or a related field.
1 - 3 years of related experience in planning and scheduling.
Proficient in a variety of Microsoft applications (MS Office - Excel/SharePoint) and other relevant software tools.
MS Power Automate (Nice to Have)
Strong organizational and time-management skills with the ability to manage multiple priorities.
Strong attention to detail and commitment to accuracy.
Excellent communication skills and a professional attitude that positively affects customer relationships.
Ability to work independently and collaboratively within a team environment.
Valid Ontario Driving License
Ready to Apply?
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