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Job Description
Loft's mission is to make space simple for organizations and Loft's IT’s mission is to make work simple for employees.
Key Responsibilities
- Serve as the first point of contact for Colorado-based support issues; assist colleagues with computer questions, hardware upgrades, application permissions, printers, etc.
- Pick up, support, and close support tickets in our IT service desk, escalating out of scope tickets when needed
- Support clean room and lab operations (network setup, environmental controls, specialized hardware)
- Help colleagues with the procurement of new software tools and IT equipment
- Support the IT team during investigatory and regulatory audits
- Work with our People Team to run employee onboarding across all offices, and be the on-site IT contact for all Golden new hires
- Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling (Fleet)
- Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, O365, Slack, Atlassian, etc.)
- Document new and existing projects / systems
- With direction from IT leadership, maintain and update IT’s internal doc repos (how-tos, IT policy, etc.)
- Provide assistance and perform break/fix work for AV conference rooms
- Assist in network upgrades / expansion efforts
Requirements
- 3+ years of hands on IT support experience following industry best practices
- Strong end-user support skills and a customer-service mindset, with the ability to translate technical issues into plain language
- Attention to detail and experience running onboarding procedures
- Experience with internal corporate networking (DNS, VPN, VLANs)
- Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365)
- Based in (or able to relocate to) the Golden, CO area; this is an on site role
- Experience with Okta administration
- Knowledge of Atlassian products (Jira, Confluence), especially Jira administration
- Experience automating repetitive tasks with AI tools
- Experience using or supporting Linux as a desktop operating system
- Working knowledge of industry security practices
Benefits & Perks
- 100% company-paid medical, dental, and vision insurance option for employees and dependents
- Flexible Spending ( FSA ) and Health Savings ( HSA ) Accounts offered with an employer contribution to the HSA
- 100% employer paid Life, AD&D , Short-Term, and Long-Term Disability insurance
- Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
- 401(k) plan and equity options
- Daily catered lunches and snacks in office
- International exposure to our team in France
- Fully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parent
- Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
- Off-sites and many social events and celebrations
- Relocation assistance when applicable
Ready to Apply?
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