Helpdesk Technician

Austin, TX

Full Time

Posted August 5, 2026

$70k - $85k· Est.

Application opens on company website

Source: Lever View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 8, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Energy Management
Pay provenance: Estimated benchmark; not employer-provided

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup.

Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
Other duties as assigned

1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
Enthusiastic about being on-site 5 days a week