Job Description
The Senior Client Implementation Lead is responsible for leading operational transformation projects, designing and delivering cultural change programs, and collaborating with technology and client teams to implement Kraken's energy platform and drive sustainable business improvements.
Key Responsibilities
- Lead overall projects on operational model and environment transformation for clients.
- Design and execute cultural change programs in collaboration with clients.
- Coordinate with technology teams, product managers, and client teams to ensure successful platform implementation.
- Develop plans, timelines, and resource requirements for deployment.
- Track project progress, escalate issues, and resolve blockers.
- Deliver coaching, mentorship, and workshops for client teams and leadership development.
- Identify operational needs through analysis and translate findings into actionable programs.
- Support clients through change management with patience and flexibility.
Requirements
- Experience in leading overall projects on operational transformation, including designing cultural programmes and executing their delivery.
- Ability to work in partnership with technology teams, Product Managers, and client teams to deliver cultural change programmes.
- Proven track record of managing and delivering projects involving operational analysis, planning, timelines, and resource allocation.
- Experience in coaching and delivering workshops for training groups and leadership development.
- Ability to identify client needs-based operational analysis and translate this into actionable programmes.
- Willingness to travel as the role involves working with clients globally and working dynamically in a fast-growing environment.
- Comfortable working with ambiguity, being a self-starter, and willing to work directly with clients.
- Commitment to delivering agile operations based on freedom, autonomy, and trust, alongside a simplified, evolving technology platform.
- Ability to challenge beliefs, see through multiple viewpoints, and support clients beyond defined remit if necessary.
- Strong time management skills, with the ability to work independently with minimal supervision and effectively prioritize tasks.
- Excellent communication skills, capable of communicating the Kraken way of thinking, providing updates on feature developments, leading meetings, and driving development strategy.
- Ability to build supporting slides, Gantt charts, and flow diagrams to aid project communication and planning.
- Patience and flexibility to support clients through significant change, including explaining concepts repeatedly and adapting programmes to specific needs.
- Willingness to work in a team environment and collaborate with the wider Kraken Technologies Implementation team.
- Demonstrated curiosity and initiative, with an eye for detail, self-learning ability, and willingness to try new approaches.
- Experience working with clients undergoing change, supporting them through the process with patience and effective communication.
Benefits & Perks
Competitive salary and compensation package
Work in a dynamic and flexible environment with varying roles throughout the week
Opportunities for global travel
Supportive team environment with mentorship and coaching
Workplace recognized as a Great Place to Work in multiple countries
High employee satisfaction, evidenced by a 4.7 Glassdoor score in the UK
Ready to Apply?
Join Kraken and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Kraken
More jobs at Kraken
Head of Financial Systems
Kraken
NEW
London
Full Time
2d
Senior Legal Counsel, Artificial Intelligence & Data
Kraken
NEW
London
Full Time
2d
Senior Client Delivery Lead - Pre-Pay (Energy/Utilities)
Kraken
NEW
London
Full Time
2d
More jobs in Tokyo, Japan
Senior Services Consultant Supply Chain Management
Celonis
Tokyo
Full Time
Dec 17
Strategic Account Executive - Manufacturing
Celonis
Tokyo
Full Time
Dec 17
Manager, Business Development
Celonis
Tokyo
Full Time
Dec 19