Job Description
The Senior Client Delivery Lead is responsible for managing technology migration and long-term requirements for energy utility clients, working closely with internal teams and clients to deliver innovative solutions that enhance energy management systems and support sustainable energy initiatives.
Key Responsibilities
- Manage technology domains such as billing, finance, and communications for client projects.
- Support client migration onto the Kraken platform and manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams to deliver project results.
- Understand Kraken's systems, analyze client problems or requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to drive improvements for clients.
- Assist clients in adapting to Kraken's ways of working and development style.
- Coordinate with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- Experience in energy utilities sector, specifically in client delivery roles related to energy management or energy transformation projects
- Proven experience in managing technology migration projects or long-term technology requirements within the energy or utilities industry
- Ability to work in partnership with both internal teams (technology and operational teams at Kraken) and external clients to deliver project results
- Deep understanding of how Kraken's platform works, including its capabilities and functionalities
- Ability to understand problems or requests raised by clients and refine solutions to leverage existing and new capabilities effectively
- Experience in bringing together technology, people, and processes to innovate and improve client solutions
- Experience supporting clients in adapting to ways of working aligned with Kraken’s development style
- Ability to work closely with product managers and developers to request development needs and act as a liaison between the client and technical teams
- Strong communication skills to understand client needs, explain technical solutions, and coordinate with multiple teams
- Experience managing a tech domain such as billing, finance, or communications within client projects
- Educational background or equivalent experience relevant to technology, energy, or utilities (specific degree requirements are not explicitly stated but implied)
- Ability to operate in a fast-paced, innovative environment focused on sustainable energy solutions
- Commitment to understanding and supporting the client’s long-term transformation journey
- Physical and mental capacity to manage complex projects and coordinate multiple stakeholders
- Willingness to support and promote an inclusive, fair, and equal opportunity work environment
Benefits & Perks
Tools and environment provided to unleash potential
Accommodation options available for interview process
Inclusive work environment with equal opportunity employment
Ready to Apply?
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