Client Transformation Director

Kraken
New York, New York
Full Time
Posted February 5, 2025
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Job Description

The Client Transformation Director will lead major client implementation programs for Kraken, a technology company focused on revolutionizing the energy sector through innovative, AI-driven energy management solutions. This role involves optimizing renewable generation and enhancing customer experiences to drive significant industry transformation.

Key Responsibilities

  • Lead major client implementation programs for Kraken software.
  • Optimize renewable generation and create a more intelligent grid.
  • Enhance operational effectiveness for energy clients.
  • Deliver exceptional customer experiences through advanced Customer Information Systems.
  • Drive the adoption of AI-driven communications and resource optimization.

Requirements

  • Experience in leading major client implementation programs in the energy sector.
  • Proven ability to deliver world-changing results through technology.
  • Demonstrated expertise in AI-driven platforms for energy management.
  • Strong understanding of Customer Information Systems (CIS), billing, meter data management, and CRM.
  • Ability to optimize renewable generation and create intelligent grid solutions.
  • Experience in transforming customer experiences through advanced communications.
  • Commitment to fostering an inclusive work environment and providing equal opportunities.

Benefits & Perks

Compensation/salary range is flexible and negotiable
Customizable interview process for comfort and specific accommodations
Inclusive work environment and equal opportunities

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