Job Description
The Client Delivery Lead is responsible for managing and prioritizing the delivery and roadmap of energy management products within the Kraken Utilities team, working closely with clients and internal teams to solve complex problems and deliver innovative solutions in the utility sectors.
Key Responsibilities
- Create, manage, and prioritize the product delivery roadmap to ensure alignment with Kraken and client business goals
- Collaborate with Kraken's technology and product teams as well as the client to deliver solutions
- Understand Kraken's operations, identify problems, and refine solutions to leverage capabilities effectively
- Bring together technology, people, and processes to innovate and improve client solutions
- Manage complex customer journeys across various customer types and end users
- Coordinate and facilitate the delivery of the product roadmap by bringing together the right stakeholders
Requirements
- A hands-on Client Delivery Lead who can work as an individual contributor and help build capability across the business with Kraken and third parties.
- Experience in creating, managing, and prioritising product delivery and roadmap to ensure clarity and alignment with both Kraken and client business.
- Ability to work in partnership with the technology and product teams at Kraken as well as the client.
- Deep understanding of how Kraken works, including the ability to identify problems and refine solutions to leverage existing and new capabilities.
- Proven ability to bring technology, people, and processes together to innovate improvements for clients.
- Experience dealing with complexity across multiple customer journeys with a variety of customer types and end users.
- Capability to play a critical role in bringing all the right people together to deliver the product roadmap.
Benefits & Perks
Compensation/salary range not specified
Work environment perks include being a certified Great Place to Work in multiple countries and one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Flat and agile organizational structure
Tools and environment provided to unleash potential
Accommodation and interview process customization available upon request
Equal opportunity employer with inclusive policies and protections under laws like GDPR and CCPA
Ready to Apply?
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