Job Description
The Client Delivery Lead in Customer Operations is responsible for managing client relationships and ensuring the successful implementation and delivery of Kraken's energy software solutions, helping utilities optimize renewable energy, improve grid intelligence, and enhance customer experience to support a sustainable energy future.
Key Responsibilities
- Collaborate with clients and customer operations teams to ensure successful implementation and ongoing support of Kraken's energy management platform
- Guide and support clients in adopting Kraken's operating model to improve customer experience and operational efficiency
- Act as a role model for the company's operating principles, emphasizing simplicity, customer benefit, and efficiency in decision-making
Requirements
- Experience in client delivery or customer operations roles, with a demonstrated ability to collaborate effectively with clients and their customer operations teams.
- Ability to serve as a role model for the company's operating model, guided by simplicity, customer benefit, and efficiency in every decision.
- Strong understanding of energy systems, utilities, or renewable energy industries is implied, given the company's focus, but not explicitly stated as a mandatory requirement.
- Excellent communication and interpersonal skills to engage with clients and internal teams effectively.
- Ability to adapt and work in a fast-paced, innovative environment focused on creating sustainable energy solutions.
- Commitment to honesty, empathy, and being genuinely decent, aligning with the company's values.
- Willingness to work in a global, diverse environment with a focus on inclusion and equal opportunity.
- Ability to understand and align with the company's mission to improve lives and address the climate crisis through technology.
- No explicit educational qualifications are specified as mandatory, but a background relevant to client delivery, customer operations, or energy technology is implied.
- Physical and mental capacity to perform the role effectively, with accommodations available upon request, but specific physical demands are not explicitly detailed.
Benefits & Perks
Competitive salary range (not specified)
Work environment perks (certified Great Place to Work in multiple countries, high Glassdoor ratings in the UK and Germany)
Tools and environment provided to unleash potential
Accommodation and interview process customization upon request
Equal opportunity employer with inclusive policies
Ready to Apply?
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