Job Description
The Client Delivery Lead is responsible for managing technology migration and long-term requirements for energy clients, working closely with internal teams and clients to deliver solutions, optimize processes, and support business transformation projects within the Kraken energy platform.
Key Responsibilities
- Manage technology domain billing, finance, and communication for client projects.
- Support client migration onto the Kraken platform and manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and clients to deliver project results.
- Understand Kraken's systems, analyze client requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to innovate and improve client solutions.
- Assist clients in adapting to Kraken's development and operational styles.
- Coordinate with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- Experience in managing a technology domain related to billing, finance, or communications for client projects, either migrating onto a platform or managing long-term technology requirements.
- Ability to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for the client’s project or business needs.
- Understanding of how Kraken works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- Ability to bring together technology, people, and processes to innovate improvements for clients.
- Experience supporting clients in adapting to ways of working that are aligned with Kraken’s development style.
- Ability to work closely with product managers and developers to request development needs and act as a link to the client.
Benefits & Perks
Competitive salary and compensation
Work in a globally recognized certified Great Place to Work
Recognition as one of the Best Workplaces on Glassdoor in the UK with a score of 4.5
Top Company rating on Kununu in Germany with a score of 4.7
Supportive and inclusive work environment with accommodations available
Opportunities to work on innovative projects in the energy sector that promote sustainability
Potential for career development through involvement in technology transformation projects
Ready to Apply?
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