Job Description
The Client Delivery Associate supports energy industry clients through technology transformation projects, managing long-term migration and operational requirements of the Kraken energy management platform, and collaborating with internal teams to deliver innovative solutions and improvements.
Key Responsibilities
- Manage technology domains such as billing, finance, and communications for client projects.
- Support client migration onto the Kraken platform or manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and the client to deliver project results.
- Understand Kraken's platform and refine solutions based on client requests and problems.
- Integrate technology, people, and processes to develop improvements for clients.
- Assist clients in adapting to Kraken's ways of working and development style.
- Coordinate with product managers and developers to communicate development needs and act as a client liaison.
Requirements
- Experience in managing technology domains related to billing, finance, and communications for client projects, either migrating onto a platform or managing long-term technology requirements.
- Ability to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for the client’s project or business needs.
- Understanding of how Kraken’s platform works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- Capability to bring together technology, people, and processes to innovate improvements for clients.
- Experience working closely with product managers and developers to request development needs and act as a link to the client.
- Proficiency in supporting clients in adapting to ways of working aligned with Kraken’s development style.
Benefits & Perks
Compensation/salary range (not specified)
Work schedule (not specified)
Work environment perks: Kraken is a certified Great Place to Work in multiple countries, rated highly on Glassdoor and Kununu
Additional benefits: Support for accommodations and preferences during the interview process, emphasis on a diverse and inclusive workplace, access to tools and environment to unleash potential
Ready to Apply?
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