Senior Customer Care Consultant

• Follow and uphold established policies for sales and customer service to ensure customer satisfaction • Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team • Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager • Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently • Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift: • Correct cash handling and discount application • Verification of proper paperwork, documentation, and ID for customers • Security measures and safety compliance • Maintenance of an organized and clean store • Support for open communication with the management team and other coworkers • Reporting of team member issues or customer situations • End of day daily update e-mails • Opening and closing duties • Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including: • Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager

• High School diploma or General Education Development (GED) required • Associate or Bachelor’s degree in any field preferred • Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality • Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience • Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals. • High-level critical thinking, attention to detail, mathematical, language, and reasoning skills • Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling • Constantly perform desk-based computer tasks • Frequently sitting and standing • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds • Occasionally Twist/bend/stoop/squat, kneel/crawl • Must be able to work a flexible schedule to include weekends and holidays • Complete any needed assistance including oversight and coverage outside of the assigned region as required • An environment with moderate to loud noise level