• Lead by example through being the ultimate illustration of service, dedication, pace and energy
• Mentor, motivate, elevate and inspire the managers and store staff through continual training on compliance, products, and company best practices
• Adhere to and promote the company culture of positivity, professionalism, and compliance with policies and state regulations
• Conduct over-the-phone and in-person consultations and follow-ups to ensure that patients and caregivers are receiving accurate and helpful information in a caring and compassionate way
• Follow policies and procedures and execute all company programs for customer service, patient and visitor management, state compliance, and safety and security guidelines
• Guide patients and employees with cannabis recommendations including product selection, effects, potency, dosing, methods of consumption, and administration
• Identify and develop process improvements to assist with company growth
• Guide patients and employees with cannabis recommendations including product selection, effects, potency, dosing, methods of consumption, and administration
• Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Store Manager and the Regional Manager
• Report any issues or complaints relating to the product to the Manager, Quality and Compliance Manager, and the Director of Operations in real-time
• Assist with onboarding and training of new Pharmacist and Pharmacy Technicians
• Must hold an active Virginia Pharmacy license and be a registered medical professional with the Board of Pharmacy
• Strong team management and personal communication skills
• Ability to thrive within a fast-paced environment
• Strong compliance and regulation attitude
• Excellent oral and written communication skills
• Detail-oriented and focused
• MS Office proficient with the ability to utilize and navigate multiple software platforms with ease
• Knowledge of cannabis
• Must be flexible regarding work schedule including evenings, weekends, opening and closing