• Lead by example through being the ultimate illustration of service, dedication, pace and energy
• Maintain all confidential information according to HIPAA policies and procedures
• Adhere to and promote the culture of positivity, professionalism and compliance of policies and state regulations
• Manage incoming flow of patients at point of entry while providing the highest level of professional care and outstanding customer service to all patients.
• Conduct virtual and in-person consultations and follow-ups to ensure that patients and caregivers are receiving accurate and helpful information in a caring and compassionate way
• Follow policies and procedures and execute all company programs for customer service, patient and visitor management, state compliance and safety and security guidelines
• Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration
• Mentor, motivate, elevate and inspire the managers and store staff through continual training on compliance, products, and best practices
• Report any and all issues or complaints relating to product to the Store Manager, Compliance Manager, State Director, In real-time
• Assist with onboarding and training of new Medical Professionals
• Follow all federal, state, and nursing guidelines, regulations, and standards
• Must hold an active Pennsylvania Nurse Practitioner license or Physicians Assistant license and be a registered medical professional with the Department of Health Office of Medical Marijuana.
• Must complete the Pennsylvania Department of Health 4-Hour CME Course
• Strong team management and personal communication skills
• Ability to thrive within a fast-paced environment
• Strong compliance and regulation attitude
• Excellent oral and written communication skills
• Detail oriented and focused
• MS Office proficient with ability to utilize and navigate multiple software platforms with ease
• Knowledge of cannabis
• Must be flexible regarding work schedule and willing to work 5-6 days per week including evenings, weekends, opening and closing
• Complete any needed assistance including oversight and coverage outside of assigned region as needed
• On site work location
• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl