Manager, IT Network & Operations

• Own end‑to‑end LAN/WAN/SD‑WAN, routing, switching, wireless, internet circuits, and cloud connectivity • Design and enforce segmentation standards across POS (retail), corporate IT, GP (operational technology), and Security networks • Own firewall platforms, remote access, and inter‑site connectivity • Establish, maintain, and improve observability: logging, telemetry, availability service level objectives, capacity plans, and lifecycle roadmap • Partner and provide guidance as needed related to enterprise identity and core services (Active Directory/Azure AD, DNS/DHCP/IPAM, PKI) • Ensure hardening (reduce vulnerabilities), patching, backup/DR and periodic recovery testing for IT‑managed systems • Create, execute and maintain SOPs and maintenance windows with security and business alignment • Enable and consume cybersecurity monitoring across network and infrastructure; drive incident response for IT systems • Enforce least‑privilege network design, access controls, and vulnerability remediation SLAs • Support SOX/NIST-aligned controls and audit readiness for IT infrastructure • Serve as Incident Commander for Priority events; deliver RCAs/RCRs and corrective actions • Harden against material impacts to Security and Operations platforms through tested SOPs and coordination (DR / BCP) • Own day‑to‑day management of the external Network/Telecom providers and the Helpdesk/MSP • Define and enforce SLAs (availability, response/restore, first‑contact resolution, customer satisfaction) • Direct vendor resourcing, queues, and dispatch; approve major changes and maintenance plans • Conduct continuous‑improvement plans; drive cost, quality, and reliability outcome • Coordinate with Security Systems on connectivity for NVR and access control without changing Security‑owned configurations • Partner with Retail, Grow Ops, and Compliance to onboard operational technology systems to the network safely and consistently • Partner with Security to engage Facilities/Construction early to ensure power, racks, cabling, and circuits meet standards for new and changing sites • Other duties as assigned

• 8–10 years of experience in IT infrastructure and network operations, including multi-site environments • Proven ownership of enterprise networking across distributed locations (retail, warehouse, or field operations preferred) • Strong expertise in network architecture and operations, including LAN/WAN, wireless, firewalls, and site connectivity • Demonstrated experience managing third-party IT vendors, including network support and end-user services (helpdesk, endpoints, printers) • Ability to drive accountability, performance, and SLAs with external partners • Experience leading incident response and outage management, including root cause analysis and corrective action • Working knowledge of cloud and identity services (Azure, Entra ID) and their integration with network environments • Experience supporting regulated environments and aligning to IT controls (examples: SOX, security standards) • Strong operational leadership skills, including prioritization, escalation management, and cross-functional coordination • Ability to translate infrastructure needs into business impact, particularly in high-availability, revenue-generating environment. • Experience supporting retail, manufacturing, or similarly distributed operations at scale is strongly preferred.